Frequently asked Questions & Answers

Here is a list of a few of the questions we see most often questions asked by our members at Casino Bellini. If you do not see the answer to your question here, please contact customer service.



Select any question category to find out more.


Getting Started

How do I begin playing at Casino Bellini?

First of all, you can download our free software. The download edition of the Casino Bellini software gives you games of a much better caliber and speed than you can be play through your web browser.

How to download, and then what?

This easy operation is outlined on our download page. You only have to download one time. Once you complete that process, Casino Bellini is ready to go from your computer's Start Menu and/or desktop.

The normal download time is 8-10 minutes via a typical 56Kbs modem (dial-up), or 2 minutes with cable or ADSL (high-speed) connections. The lowest system requirements for the software system are: Windows 98, 2000, Windows XP, Windows 2003 or Vista, Internet Explorer 6.0, 500MHz or faster CPU, 512 MB of RAM, 16-bit color, and 950 MB free space on the hard drive. To achieve the best results, set your monitor to high color (16 bit) and 600x800 resolution.

PROTECTING YOU FIRST

How can I be sure that Casino Bellini is playing fair?

The integrity and equity of our games is insured by a high-tech random number generator that creates a payout percentage (the percentage of total wins from total bets). This percentage is verified every month by one of the prime global accounting firms as well as Technical Systems Testing (TST). You can see all of this displayed on the Casino Bellini site in the Fair Gaming section.

How does Casino Bellini insure my privacy?

Casino Bellini enforces the most cutting-edge security criteria, which include Firewall and RSA encoding, to make certain that sensitive data stays 100% protected with us. As a matter of fact, credit card transactions at Casino Bellini are much safer than those at your local retail store. To learn more on this subject, please check out the Security Page

GAME RULES & HELP

Where can I find out about Game Rules?

You'll be able to find rules in the Casino software's Help section. If you still have problems just select the Chat support icon in the main lobby and a member of our support staff will help you right away.

How do I alter my BETS?

With games such as Blackjack, Roulette, Craps, and Baccarat, use the right button on your mouse to select the chips you want to take out. With Roulette you can also select the button labeled Clear Bet to take away all of your bets from the table. With Slots and Video Poker, select the button labeled Cash Out to get back the coins from the machine and return them to your account balance. Whenever other coins stay in the machine, don't panic- you will receive the credit to your account balance when you leave the game.

Where do I find the GAME HELP?

Select the button labeled Help in the casino lobby for directions on all of the games - you'll even be able to employ the help screens during a game!

Can I view all the bets I made?

Yes - visit the Game History section in the casino lobby.

What are Comp Points and how do I earn them?

Casino Bellini has a very specific reward system that allows each player with a Real Money account to earn points, called Complementary (Comp) Points, during play.

You won't require a calculator. It's easy: every €10 played at Casino Bellini earns you 1 Complementary (Comp) Point.

You'll be able to change over these Comps to REAL money and CASH out (100 Comps to €$1). Play more, earn more Comp Points and reach a higher VIP level. A higher VIP level will pay you back with bigger bonuses and more lavish promotions.

CHAT & MULTIPLAYER MODES

Can I CHAT with any of the other players?

Yes, you can! Chatting is quite easy. All you need to do is select the button labeled Chat on the multi-player and private-group tables and start typing

What exactly is a multiplayer or private group table?

A multiplayer table is a table where other actual online players are playing the same game at the same time.

A private group table is a table where you and your friends can play, with no other players around to disturb you. In order to join a private group table, simply type in the table's name. Whenever that table does not exist, then the software system will produce one just for you and your friends!

TECHNICAL

What if my Internet connection breaks down during play?

Casino Bellini has a built-in disconnection management mechanism that protects you if you lose your connection.

If you lose Internet access during a game and are not able to reconnect to the Casino, don't worry- you will only be logged out after a set time period of inaction.

Whenever you are playing Blackjack, Craps, or Video Poker when the connection broke down and you succeeded in reconnecting before the system logs you out, the software will return you to the precise instant when your game was cut off. Whenever you are playing a game such as Slots and Roulette, go to the Game History section to see your game's outcomes.

What do I need on my computer to download the software?

The usual time required to download the software is 8-10 minutes via a standard 56Kbs modem (dial-up), or 2 minutes with cable or ADSL (high-speed) connections. The lower limit system requirements for the software are: Windows 98, 2000, Windows XP, Windows 2003 or Vista, 500MHz or faster CPU, 512 MB of RAM, 16-bit color, and 950 MB free space on the hard drive. To achieve the best results, adjust your monitor to high color (16 bit) and 600x800 resolution.

CASHIER

What are my choices for making a deposit?

First of all, download the Casino Bellini software, then open the program and create a Real Money mode account. Write down your username and password. Immediately, you'll be ready to make a deposit.

Select your deposit option in the Cashier, and then you can start playing! Visit the Cashier page for particulars on all the methods you can use to deposit.

How can I cash out my winnings?

In order to take out winnings from your account, choose Withdraw from the Cashier section. You are then able to pick out your most expedient method to cash out your winnings.



Email us your question today!

You can depend on our professional staff to offer you the answers you need

If you require prompt help, select the Chat Support Icon in the Casino lobby software and you'll be able to talk directly to a live support representative.

Return to HELP page