Here are a few of the most frequently asked questions about the games and services at Casino Bellini. The questions are broken down into categories to make your answers easier to find. Most players will find the answer they need below, but if you have a specific question feel free to contact our customer service department.
What do I have to do to start playing the great games at Casino Bellini?
The first step you will need to do is download our software to your computer. Of course, all of our software is available free to our customers. By downloading software, instead of relying on online versions of the same games, you can be assured of the highest possible gaming experience.
What are the steps to downloading Casino Bellini games?
On our download page you will find a step by step guide to downloading all your favorite casino games. You will only have to go through the downloading and installation process once. After that you can easily access Casino Bellini through a shortcut on your computer's desktop or from the program start menu.
Please allow 8-10 minutes to complete the downloading process if you are using a 56Kbs modem. If you use a cable or ADSL connection the download should only take approximately 2 minutes. All players also must have: Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista, 950 MB free space on the hard drive, 16-bit color, 512 MB of RAM, and 500MHz or faster CPU. For the best graphics, please set your monitor settings to 600x800 resolution and high color.
Are the games at Casino Bellini mathematically accurate and fair?
All of the games at Casino Bellini are regulated by random number generators that mimic payout percentages found in brick and mortar casinos. They are extremely accurate, sophisticated technology that promises the player a completely fair gaming experience. The payout percentages are inspected on a monthly basis by a well know accounting firm and the Technical Systems Testing (TST). More details on the accuracy of games at Casino Bellini can be found on the Fair Gaming page.
Is my financial information safe at Casino Bellini?
Casino Bellini takes your privacy very seriously. We use a series of extremely strong security measures to make sure that your information is kept secure including: RSA encryption and firewalls. If it helps set your mind at ease, Casino Bellini actually employs more security measures to protect your financial details that most department stores. You can find more information about our security policies here.
Where are the rules to all my favorite casino games?
The rules for every casino game at Casino Bellini are listed in Help Section of the software package. If you have any questions above and beyond the rules listed in the software, you can use the Chat function to immediately contact a customer service representative. Customer service representatives can also resolve disputes over the interpretation of rules.
Can I change a bet?
We know that accidents happen, so here at Casino Bellini we offer our players the chance to change their bet if they make a mistake. In games that display chips, like blackjack, roulette, craps and baccarat, you can take chips off the table just by right clicking on the chips you want to remove. Roulette players can take all of the chips away at once by using the Clear Bet button. For casino games like slots and video poker, all you need to do to change your bet is click the Cash Out button to return your bet back to your account. In some cases a few coins remain in the machine. These coins will be returned to your account after you officially leave the slot machine game.
Where can I get help in the middle of a game?
If you are in the midst of a good game, the last thing you want to do is leave to check the rulebook. Players at Casino Bellini can access a help feature in the middle of the game, in addition to other help resources.
How can I track my wagers?
Casino Bellini offers its players the option to track their wagering history. Simply go to the Game History section in the lobby for your personal record of bets placed and won.
How can I earn CompPoints?
CompPoints is an abbreviation for Complimentary Points given to our players as part of promotions or rewards programs. Most players are eligible to CompPoints as they play based on the amount that they wager. Every €10 that you wager results in 1 CompPoint. If you want to earn more CompPoints, all you have to do is wager more! CompPoints are your reward for being a loyal customer. By earning more CompPoints you can earn your chance to enter a higher level in the VIP club. In turn, your VIP level can result in even more great promotions and bonuses for playing at Casino Bellini.
CompPoints can be converted to real money when you decide to cash out. The conversion of CompPoints to cash is 100 CompPoints to £/€/$ 1.
Is it possible to chat with other gamers at Casino Bellini?
We encourage all of our players at Casino Bellini to use the chat function to foster a sense of community. Using this function is simple, all you need to do is select the Chat button at a table. You can chat at any casino game where you are playing any casino game with a multiplayer feature.
How do I know if a game has a multiplayer feature?
A casino player has a multiplayer function when actual players can compete with one another in real time. Players also have the option to establish a private table, which players must be invited to in order to use. If there is not an available private table, a new one can be instantly created. Private multiplayer tables are a great opportunity to play with your friends or to limit a table to those players in a particular skill set. Private tables and general multiplayer tables all have chat functions.
What happens if my internet crashes in the middle of a game?
Internet problems can happen to anyone. Casino Bellini has a system in place that will automatically sense when your internet has disconnected. Our monitoring system will protect you from any problems that could occur from an unplanned internet crash.
If you are able to reconnect to the internet after the disconnection, you should proceed differently based on the game that you were playing. If you were playing Slots or Roulette, you bet will have been processed as if you were there. The results of your wager can be found at the Game History section. For games like Blackjack, Craps, or Video Poker you will be returned to the same moment that you were at before your internet disconnected.
Sometimes computer problems can last longer than anyone expects. If you are unable to reconnect to your internet, don't worry. The monitoring system at Casino Bellini will notice a period of inactivity and log you out of the casino.
What are the minimum requirements for downloading?
In order to download casino games from Casino Bellini you will need: 20MB free disk space, 16-bit color,
500MHz or faster CPU, Microsoft Windows 98, 2000, Windows XP, Windows 2003 or Vista and Microsoft Internet Explorer 6.0 or newer. If you want to get the best possible visual experience, you
will need to adjust your monitor settings to high color and 600x800 resolution.
It should take approximately 2 minutes for you to complete the download if you use a cable to ADSL connection.
Players who rely on a 56Kbs connection should allow 8-10 minutes for the downloading process to finish.
How can I put money in my Casino Bellini account?
The first step to making a deposit is to open a Real Money account. You will need to have downloaded the software to your computer before you can do this. After you open Casino Bellini from your computer you are all set to play with real money.
Casino Bellini offers a large a variety of different payment methods. When you first register for Real Money mode, you will be asked to select a method. Details about all the different choices for making payments can be found here. You can always change your payment method later if you decide to switch methods.
How do I collect my winnings?
Withdrawing your winnings from Casino Bellini is remarkably easy. All you have to do is click the Withdraw button in the Cashier section of the casino. You can choose to withdraw your winnings in a variety of different ways to make it most convenient to you.
